![]() Those who actively listen use this method to bring the statement to a factual level. Anyone who paraphrases repeats what has already been said in his own words and expressions. In their meaning, the technique stands for rephrasing or recapitulation. What do we mean by this? Paraphrasing goes back to the ancient Greeks and consists of the word parts "para" and "phrásis" together. Paraphrasing and verbalizing – linguistic tools for listeningĪ conversation - both for conflict resolution and in other situations - can be verbally controlled using two effective methods. The verbal methods of empathic listening are based on supporting the interlocutor and using speech to eliminate understanding problems. During the conversation, the active participation of the listener can also be verbally expressed. This applies especially to emotional persons and conversations that are strongly emotional. It is essential that the interlocutor is able get express all his thoughts and feelings. Instead, pauses in conversation are to be tolerated. Attention is also shown by the fact that the listener tends to say little but listen more intensely.Įmphatic listening is not about manipulating the conversation and driving the speaker in a particular direction. Interest in the speaker and what he or she says is a core element of active listening. Accordingly, it is advisable for the listener not to look at the phone during the conversation or to make phone calls or to occupy oneself with other things. It is also helpful to avoid distractions. The speaker feels encouraged to speak by eye contact and attentive body language. This requires, above all, a certain empathy and concentration for listening to succeed.Īn open, posture facing the speaker helps to convey a sense of acceptance to the speaker. Anyone who listens actively takes the necessary time for the other person and shows them more interest. Nonverbal techniques when listeningĪn important basis for a conversation to be free from misunderstandings lies in the activity of the listener. It can also help to create a peaceful atmosphere of benevolence and understanding using the techniques of empathic listening. Gestures and facial expressions as well as the tone of voice and the choice of words significantly influence how a message is received. Accordingly, listeners usually use other signals, such as gestures and facial expressions, in order to correctly understand a message. What is said can be interpreted differently. A listener sends many different signals to his counterpart. These include both verbal and linguistic methods as well as nonverbal, body language techniques. So that such a form of listening can succeed, various concrete prerequisites and techniques are available. Verbalizing the feelings and statements of the other person.Preventing and reducing misunderstandings.How can one learn active listening? The method of understanding while listening comprises the following rules and principles: Because there are clear differences between hearing, listening and paying attention. ![]() For all groups of people, the technique of active listening offers great potential for better understanding conversation partners and making conversations more empathetic. It requires activity on the part of the listener and, in contrast to passive listening, allows for a non-judgmental, benevolent and understanding atmosphere. But how often do misunderstandings arise? How often do conversations take a course that nobody has anticipated? Active listening starts at these places. In interpersonal matters, listening for mutual understanding plays an important role. Active Listening: Definition – those who listen are not always paying attention This article informs you about the basics and how active listening can be learned - including examples and exercises. As a leadership competence and essential component in conflict management, learning active listening is worthwhile - for coaches and executives as well as for parents and therapists. But what is active listening? Developed by Rogers, Gordon, Schulz von Thun, and many other scientists, the techniques of empathic listening facilitate relationships and enable non-violent conflict resolution. Would you say you are a good listener? Or rather the opposite? Do your thoughts like to wander? Or do you like to play with your mobile phone?Īctive listening has become an essential cornerstone of interpersonal communication.
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